About Us

About The Sorry Works! Coalition...Founded in 2005, The Sorry Works! Coalition is the nation's leading advocacy organization for disclosure, apology (when appropriate), and upfront compensation (when necessary) after errors and mistakes in medicine, business, insurance, and the law. The website has received over 5 million hits, and the weekly Sorry Works! e-newsletter is read by over 10,000 medical, insurance, and legal professionals. Please click here to register for the free weekly e-newsletter.

The coalition believes and advocates that the litigation crisis is largely a customer service crisis - not a legal problem - that can be solved anytime by business, insurance, and legal professionals. Sorry Works! provides the customer service framework in a programmatic approach that encourages communication and problem solving with customers after potential mistakes. A simple three-step disclosure process is at the heart of the Sorry Works! program. To learn more about the three-step disclosure process, click here.

The coalition provides teaching and training tools to help professionals and organizations implement and develop successful disclosure programs.

The Sorry Works! Coalition was founded by Doug Wojcieszak, who currently serves as the group's current spokesperson; please click here for a copy of Wojcieszak's bio. For all inquires about the coalition, including teaching products, media inquiries, and general information on disclosure, Wojcieszak and the coalition can be contacted by calling 618-559-8168 or doug@sorryworks.net

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