What's News?

2011-09-28 Part #2 --- Question from Road: Empathy Misunderstood

2011-09-20 QUESTION FROM ROAD: EMPATHY MISUNDERSTOOD AS APOLOGY?

2011-09-15 IDEA FROM ROAD: EMOTIONAL SUPPORT AFTER DISCLOSURE

2011-09-13 IDEA FROM ROAD: EMOTIONAL SUPPORT AFTER DISCLOSURE

2011-09-09 QUESTION FROM THE ROAD: INFORMED CONSENT SCARRING PATIENTS?

2011-08-05 QUESTION FROM ROAD: WHAT TO DO AFTER FAMILY MEMBER CALLS?

2011-07-29 FIVE-STAR: YOUR SLOGAN?

2011-07-22 QUESTION FROM ROAD: CAN'T GET DISCLOSURE PROGRAM, NOW WHAT?

2011-07-14 APOLOGY LAWS A DISTRACTION -- COMMENT ON BLOG

2011-07-12 FIVE-STAR: CLINICIAN AND ORGANIZATIONAL ATTITUDES

2011-06-28 NURSE SUICIDE UPS NEED FOR DISCLOSURE PROGRAMS

2011-06-24 FIVE-STAR ASSESSMENT: YOUR BATHROOMS

2011-06-24 STUDY: BEHIND THE SCENES DOCS & DISCLOSURE

2011-06-15 QUESTION FROM ROAD: BOSS SAYS NO TO DISCLOSURE?

2011-06-13 FIVE-STAR TIP: SURVEYING YOUR STAFF

2011-06-10 CLINICIANS NOT RECEIVING DISCLOSURE - ACE IN THE HOLE?

2011-06-09 AMA NEWS: DISCLOSURE LOWERS LAWSUITS

2011-06-01 FIVE-STAR: SHOWING COMPASSION

2011-05-27 SORRY LEADS TO LAWSUITS

2011-05-20 NEW REPORT ON DISCLOSURE & APOLOGY

2011-05-19 SORRY WORKS! - REPEAT COMPLAINT BEFORE RESPONDING...

2011-05-13 FIVE-STAR: THAT TV IN YOUR WAITING ROOM

2011-05-01 SORRY WORKS! FIVE-STAR CUSTOMER SERVICE TIP: CALL NIGHT BEFORE SURGERY

2011-04-28 QUESTION FROM THE ROAD: FIVE-STAR CUSTOMER SERVICE AND ANONYMOUS

NEW STUDY ON DISCLOSURE TRAINING AND RETENTION

CUSTOMERS GIVE CHECKS TO DOC AFTER SORRY

AMA ARTICLE ON DISCLOSURE STUDY - CRITIQUE AND OBSERVATIONS

SORRY WORKS! AND CATHOLIC HOSPITAL IN ABUSE SCANDAL

STUDY SAYS DOCS MISSING FROM MEDIATION

STUDY SAYS DOCS FEAR LAWSUITS DESPITE TORT REFORM

INVOLVING OUTSIDE EXPERTS IN YOUR INVESTIGATION?

SORRY WORKS! CUSTOMER SERVICE - YOUR CULTURE

FIRE THE PATIENT?

SORRY WORKS! E-TOPIC: HOSPITAL SUED AFTER SAYING SORRY

SORRY WORKS! E-TOPIC: WHEN EMPATHY IS NOT ENOUGH

REFLECTIONS ON CINCINNATI CHILDREN'S & APOLOGY

CINCINNATI CHILDREN'S HOSPITAL & APOLOGY

DISCLOSURE IN THE BRONX?

SORRY WORKS! RESOURCE: APOLOGY KILL YOU IN COURT?

LAWYERS, DOCTORS AND PERFECTION

E-TOPIC: EMPOWERED FRONT-LINE STAFF AND MORPHINE LINE?

Subject Line: Another Professional Liability Company Joins Disclosure Ranks...

SORRY WORKS! E-TOPIC: CUSTOMER RELATIONS DEPT. & DISCLOSURE - GOOD OR BAD??

SORRY WORKS! E-TOPIC: NURSES AND DISCLOSURE....THE PATIENT/FAMILY PERSPECTIVE

SORRY WORKS! E-TOPIC: JOUSTING AND SPECULATION...

SORRY WORKS! E-TOPIC: SORRY AND NO LAWSUIT OR PAYMENT...

SORRY WORKS! E-TOPIC: BUT WE'RE NOT READY FOR DISCLOSURE...

SORRY WORKS! E-TOPIC: MULTIPLE DOCS....WHO SAYS SORRY?

PHYSICIAN ASSISTANTS AND NURSE MID- WIVES

"Sorry" Is Prescription for Medical Errors & Quality/Safety Improvements

THE HUMAN ELEMENT AFTER THE ERROR

APOLOGY WON'T BE USED AGAINST DOCTORS IN COURT? IMPORTANT CLARIFICATION!

BOSTON HOSPITAL APOLOGIZES

HOSPITALS OFFER NEW TAKE ON MEDICAL MISTAKES

FLORIDA PATIENT SAFETY CORPORATION FORMALLY ENDORSES SORRY WORKS!

NEW YORK TIMES EDITORIAL: SORRY DOES WORK!

ANOTHER FLORIDA HOSPITAL PUBLICLY ADMITS MISTAKE. SORRY WORKS! FOUNDER TO APPEAR BEFORE FLORIDA PATIENT SAFETY CORPORATION BOARD NEXT WEEK. SORRY WORKS! ON THE MOVE IN SUNSHINE STATE

SORRY WORKS! IN SUNDAY NEW YORK TIMES!

SORRY WORKS! SPECIAL: PHYSICIAN SUICIDES

SOUTHWEST AIRLINES: CUSTOMER SERVICE AND SAYING "SORRY"

IHI ARTICLE ON DISCLOSURE

MINNESOTA HOSPITAL APOLOGIZE AND ADMITS FAULT IN PUBLIC FASHION

SORRY WORKS! REVIEW OF CANADIAN DISCLOSURE GUIDELINES

Not Billing for Mistakes Admitting Liability?

NO APOLOGY FOR JOHN RITTER'S WIFE = MED-MAL LAWSUIT

FLORIDA HOSPITAL APOLOGIZES FOR TODDLER'S DEATH; CHILDREN'S HOSPITAL IN THE WORKS

SORRY WORKS! SPECIAL NEWSLETTER - SHOULD YOU ATTEND A PATIENT'S FUNERAL?

NEW YORK TIMES COLUMN ON APOLOGY AND DISCLOSURE

COLUMN ON DEFENSE ATTORNEYS WITH A DIFFERENT TWIST

DOCTORS NEED TO TREAT PATIENTS AS CUSTOMERS

CANADIAN ARTICLE ON DISCLOSURE

DOCS NOT REPORTING ERRORS/DISCLOSURE PROGRAM CAN HELP

SORRY WORKS! ARTICLE IN PROTO, MAGAZINE OF MASSACHUSETTS GENERAL HOSPITAL

SPECIAL FOCUS - DISCLOSURE PROGRAM AT STANFORD HOSPITALS

$54 MILLION LAWSUIT OVER LOST COMPUTER - POWERFUL CUSTOMER SERVICE LESSONS FOR PROVIDERS, HOSPITALS, AND INSURERS

OPRAH, THE CATHOLIC CHURCH, AND THE MEDICAL COMMUNITY - A TIP OF THE HAT TO WOMEN AND THEIR ABILITY TO EMPATHIZE AND SAY "SORRY"

Sorry Works! Book Release

Guest column from the President of South Carolina Medical Society

NPR Story on apology and disclosure

Article from Kentucky Med-Mal Attorney and Family Physician Article on Apology

The Art of Apology: When and How to Seek Forgiveness

Hospital Produces Video About Error

Rush Hospital in Chicago discusses disclosure,apology program.

Doctors try new word: Sorry.

Sincere Apologies Are Priceless

Study Finds Gap Between Practice, Attitudes Toward Medical Errors

RESPONSE TO HARVARD DISCLOSURE STUDY

'Sorry' solution: Malpractice bill frees doc to apologize

WALL STREET JOURNAL STORY ON APOLOGY AND DISCLOSURE

Could "I'm Sorry" End Malpractice?

CRITTENDEN'S MEDICAL INSURANCE NEWS

Making Honesty the Policy

Having to Say You're Sorry

Simple Words Can Yield Big Rewards

Indiana Hospital says sorry/offers compensation - applause!

Why Docs Won't Say Sorry

Analysis: Why docs. don`t say sorry

Disclosure of medical error desirable but difficult

Emerging med-mal strategy: 'I'm sorry'

Doctors starting to say 'I'm sorry'

Sorry Works injects decency into malpractice debate

Testimony before the TN General Assembly

Vermont's Model Sorry Works! Legislation

Sorry Works! in Japanese too

Finally, Patient Safety Advocates Can Feel Good About Tort Reform

Yup, you should apologize

Dr. Lucian of Harvard Medical School on Apology

This is a "hot issue," said Lancaster, Pa. attorney Jim Saxton

Guest column from Dr. Barry Silbaugh

SORRY WORKS! INTERVIEW WITH DR. AARON LAZARE, M.D.

Doctors' disclosure of errors is a win-win situation

SORRY WORKS! LEGISLATIVE TOOL KIT

SORRY WORKS NOW THE RULE IN ALL VA HOSPITALS

SORRY WORKS! INTERVIEW WITH FORMER HOSPITAL DEFENSE ATTORNEY

Proposed Legislation Encourages Hospital Disclosure Initiatives

Senators Clinton and Obama Introduce Sorry Works! Legislation

ANOTHER POINT OF VIEW: Malpractice suits? Say 'sorry'

When doctors say they're sorry

When doctors say `I'm sorry'

Sorry Works A prescription for fewer medical-malpractice suits.

Sorry Works! Testimony before the South Carolina Senate

When Doctors Say, "We're Sorry": Aggrieved patients often just want an apology, but will admitting a mistake increase the risk of a lawsuit?

MEDICAL MALPRACTICE: There really is middle ground for a solution

HARVARD HOSPITALS JUMPING ON SORRY WORKS! BANDWAGON: Hospitals study when to apologize to patients

Standards, Audits, and Saying I'm Sorry: An Engineer's Family Proposes Solutions

Learning Words They Rarely Teach in Medical School: 'I'm Sorry'

Conservative Columnist Praises Sorry Works!

Sorry Works!/full-disclosure Bi-partisan Federal Legislation Introduced

`Sorry' works, if we're brave enough to say it

Boston Woman Simply Wants Apology From Doctor

Sorry Works! Pilot Program Passes Illinois General Assembly

Doctors Saying "Sorry"

Sorry Works! pilot program part of final med-mal bill in Illinois

Radical Surgery Is Urged for Medical Malpractice

Providing answers to help ease pain

Health Matters - Compromising Positions

Sen. Frist Indicates Willingness To Compromise on Malpractice Legislation, USA

All apologies: Can saying sorry help malpractice reform?

Physician heal thyself

Health politics

Maybe docs can just say 'I'm sorry'

Doc's humble apology could be saving grace

New National Group of Doctors, Lawyers, and Insurers Advocating Apologies For Medical Errors

Preventing lawsuits: Coalition pushes apologies and cash up-front

Sorry Works! awaits State House action

Doctors Eye Apologies for Medical Mistakes

Apologizing and offering fair compensation can circumvent malpractice suits

U-M docs say sorry, avert suits

Medical Malpractice: When all else fails, 'sorry' works wonders

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